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How to improve the new employee experience How to improve the new employee experience
How to improve the new employee experience

Nikol Lamberova

22 days ago

5 min read

Human resources

How to improve the new employee experience

Some steps for a good onboarding

An effective onboarding process is key to the successful adaptation of a company's workforce.

Preparation before the first day


The process should begin even before a new employee steps foot in the office or joins the team remotely. Make sure your preparation includes:

  • Clear communication - Send a welcome email with information about the first day of work, required documents, contact information and basic guidelines.

  • Workplace preparation - If the employee will be working from an office, provide a desk, equipment and access to necessary software systems. When working remotely, sending equipment on time is key.

  • Access to internal systems - Signing up for corporate platforms (email, internal portals, HR systems) before day one can eliminate administrative delays.

Day One: Create a positive first impression


The first day of work leaves a lasting impression and can influence an employee's long-term engagement. To make it successful, you can take care of the following:

  • A warm welcome - Arrange a brief meeting with the line manager and introduce the new employee to the team.

  • Create an agenda for the first day - Providing a structured schedule including an introduction to the company culture, key processes and first tasks will make the day much more orderly.

  • Mentor - Engage a mentor or colleague to help the new employee with the adjustment in the first few weeks.

Week One: Structured Adaptation Process


After the first day onboarding should continue with a well-defined onboarding process:

  • Training and Resources - Provide access to training materials, webinars and manuals related to job duties and company standards.

  • Clear expectations - Arrange regular meetings with the manager to clarify goals for the first 30, 60 and 90 days.

  • Effective Feedback - Encourage open communication and predispose the new employee to share their impressions and ask questions.

Month One: Build engagement and productivity


The first 30 days are critical to whether the employee will feel like part of the team. For faster integration, emphasize:

  • Regular meetings with the manager - Discuss the new colleague's progress, show a genuine interest in the challenges they face.

  • Social integration - Hiring a new employee is a perfect time to organize more informal meetings, team building or virtual events.

  • Recognition of success - Appreciating the first results achieved boosts motivation. Despite the hectic daily routine, try to celebrate successes, even the smallest ones.

Evaluate and optimize the process


After the 90-day period, it is important to retrospect and optimize the onboarding process:

  • Evaluate the new employee experience - Conduct a survey or interview for feedback on the onboarding process.

  • Optimize the program - Analyze the information gathered and improve areas that can be improved.

  • Long-term development - Motivating, developing and retaining employees is a long-term process. Even after you have integrated the new employee into the team, be sure to nurture their development. Now is the time to develop an individual training and professional development plan.

Effective onboarding is more than an administrative procedure - it's a strategic process that helps new employees feel valued and set up for success. A well-organized process reduces staff turnover, improves productivity and boosts engagement. Investing in a good onboarding experience pays off many times over by building motivated and effective teams.

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How to choose the right job: 5 steps for an informed decisionHow to choose the right job: 5 steps for an informed decision
How to choose the right job: 5 steps for an informed decision

Nikol Lamberova

2 months ago

5 min read

Human resources

How to choose the right job: 5 steps for an informed decision

Compare offers intelligently, focus on your priorities and find the job that will make you satisfied in the long run.

Choosing a job is one of the most important decisions in our lives. When faced with several offers, it's easy to feel confused. To make an informed and successful choice, follow these five key steps:

1. Clearly define your priorities


The first step to making the right choice is figuring out what's important to you.

Ask yourself:

  • What are your main goals and needs?

  • Do you want a higher salary?

  • Are you looking for a better work-life balance?

  • Are you looking for advancement in a specific field?

Tip: Make a list of your priorities and evaluate each offer against them. This will help you rank the options and choose the one that best matches your goals.

2. Research the company culture


Good pay is important, but the work environment and employee treatment play a huge role in your satisfaction.

Here's what to analyze:

  • Do the company's values align with yours?

  • Team dynamic: Will you feel comfortable and accepted?

  • Employee Attitude: What is their opinion of their employer?

How do you find out more? Research reviews online, ask questions during the interview, or reach out to current employees to get authentic insight.

3. Assess development opportunities


Consider not only the present, but also what you can achieve in the future. Your job should be a platform for growth, not a dead end.

Key Questions:

  • Is training or career development offered?

  • Are there prospects for promotion or moving into new roles?

  • Will you encounter challenges that will help you grow?

4. Analyze salary and benefits


Salary is often the first thing we consider, but let's not forget the other benefits. Many companies offer benefits that can make a job more valuable:

  • Extra perks

  • Health insurance and retirement plans

  • Flexible hours or telecommuting

  • Number of vacation days and compensation for transport

Tip: Weigh all aspects carefully. Often a well-organized benefits package can make up for a lower base pay.

5. Trust your intuition


Even when everything looks great "on paper," don't ignore your inner voice. If something makes you hesitate or if you just feel like one of the offers is "yours," listen to that signal.

Tip: Consider the emotional side of the decision too, because job satisfaction is not only professional, but personal.

Choosing a job is a long-term investment in yourself. So look not just for the best offer, but one that will make you happy and satisfied in your career. Remember that every new opportunity is a step towards your personal and professional development.

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 HR answers the most frequently asked questions  HR answers the most frequently asked questions
 HR answers the most frequently asked questions

Nikol Lamberova

3 months ago

5 min read

Human resources

HR answers the most frequently asked questions

There are questions that seem so small and familiar that we think we know the answers for sure. The truth is that these questions are often the key to our professional success. And to find out the answers, we're going to ask not just anyone, but our recruiters.

With the end of the year comes the end of our beloved series. For the finale, we've brought you the answers of a girl who is equally good at working with young children and finding the right fit for each candidate. Her story is proof that when you want something, there is a way. Without telling any more, we leave you to enjoy the answers of Violina Dimitrova - recruitment assistant in our company.

Hi, Vili! We would like to learn more about you. Can you tell us how a day of yours goes?

My daily life is full of dynamics and many activities that follow a pre-structured schedule. I am a children's teacher by profession and actively practice this profession, while also fulfilling my duties as a recruiter at Trenkwalder. I am married and a mother of two children. I love cooking and painting. I do sports three times a week. So far I have successfully combined all my commitments and enjoy the opportunity to be useful to people through my work and efforts.

What is the biggest challenge you face in your work?


The challenge is finding committed, responsible and honest people.

Can you share a difficult situation you have encountered in recruitment and how you resolved it?


One of the most challenging situations I've encountered has to do with client feedback. I've had cases where there are candidates available and an expressed desire to work together, but no feedback from the client. In such cases, I do my best to make contact with the client using different channels of communication. I organise meetings to improve our work together and build a more effective collaboration.

What mistakes do candidates most often make during an interview?


Many candidates have demands on the respective company and expect a high salary that does not match their competencies.

What catches your attention first when looking at a candidate's CV?


The photo. 🙂

What don't you like to see in a resume?


I don't hate anything, but I don't like freestyle descriptions.

What is the most important thing that makes you believe in a candidate and give them a chance, even if they don't have the right experience?


The interest and desire to develop.

What three pieces of advice would you give your candidates to get through an interview successfully?


Don't be late for an interview.

Write down the important things.

Stay patient and positive.

What are the main criteria employers have been paying attention to in recent months?


Employers insist on prepared candidates ready to start right away.

What is the best interview attire? What clothes would you recommend to leave a good impression?


I always go for black - it's a safe choice that you can't go wrong with.

What is the difference between a good candidate and a suitable candidate for a position?


A good candidate is willing to compromise, while a suitable candidate is willing to make decisions.

What are the main reasons why companies miss out on good candidates?


They have too high requirements for the position.

They don't provide a motivating salary.

Don't provide security and stability.

Which field is currently most in demand and dynamic?


The IT sector is one of the most sought after and dynamic fields right now. The demand for professionals in this field continues to grow, with companies often struggling to find qualified staff to meet the high demands of the market.

Can a candidate with no experience be preferred to a candidate with more experience? If so, why?


Possibly, if the client is in a bind and needs to fill the position urgently.

What clothing is not advisable to wear to an interview?


I would never recommend the trendy ripped jeans. 😃

What behaviors should we avoid during an interview?


We shouldn't look at our watch and phone, it can make a bad impression.

Can you give an example of a good profession that we can start a career with, even without specific education?


A good profession can also be your hobby. Many artists successfully combine their creative talents with professional skills, proving that art and craft can be not only a passion, but also a successful career. Manicurists, hairdressers, decorators, crafters and other creative professionals often excel with a high level of expertise in their fields while continuing to inspire and enrich the community with their skills.

If a candidate has the opportunity to choose only one thing to improve, what would you advise them to choose?


Common culture plays a key role in personal development as it enriches the worldview and expands the capabilities of the individual. A person with a broad general culture often has a greater ability to acquire new skills, such as mastering a foreign language.

What place does LinkedIn have in today's career world? And what is its contribution to your work?


In recent years, LinkedIn has established itself as a platform that connects professionals with potential employers. I personally use it to distribute ads.

What proportion of the candidates you find come from LinkedIn?


So far, I have not been able to find candidates from LinkedIn as my search is for different types of positions.

What is the best platform to search for candidates right now and why?


Facebook is the best place because it is accessible to everyone and my positions are usually lower skilled.

Are candidate expectations getting higher?


Yes, candidates often place an emphasis on high pay and prefer hours that don't involve shift work. This reflects their desire for stability and financial security, as well as a better work-life balance.

Are salary or working conditions more important to candidates?


Both are important.

And to finish, of course, something from you..


Always set clear goals. Your goals will be your guide to finding the right job and career success. be persistent. The process of finding a job that matches your skills and desires requires perseverance and and belief in your own abilities.

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 HR answers the most frequently asked questions  HR answers the most frequently asked questions
 HR answers the most frequently asked questions

Nikol Lamberova

5 months ago

5 min read

Human resources

HR answers the most frequently asked questions

There are questions that seem so small and familiar that we think we know the answers for sure. The truth is that these questions are often the key to our professional success. And to find out the answers, we're going to ask not just anyone, but our recruiters.

Meet Gergana Todorova - recruitment assistant in our company. Geri is placed at one of our largest partners and faces the task of finding the most suitable candidates on a daily basis. As before, today we'll ask her questions you've heard countless times before, but with one goal in mind - to gather the answers of professionals in the field who have proven over the years that they know what they're talking about.

First of all, we can't resist starting with our favorite question, who is Geri?


My name is Gergana Todorova and I am 29 years old. I come from one of the most old towns in Bulgaria, namely Kyustendil. I graduated in law in Blagoevgrad, but today I work in the field of human resources here in Botevgrad.Yet, if I had to describe myself in a few words I would say that I am a loving mother of a 5 year old daughter and wife of a wonderful man. It is with them that I like to spend my free time.

Great, but how do your not so peaceful days go?


My day starts dynamically and necessarily with a cup of aromatic coffee. After I sort out the tasks for the day, I move on to reviewing emails and having conversations with active candidates and companies.

There are certainly challenges in these dynamic days, what is the biggest one you face?


In my job, the hardest thing for me is telling candidates that they are not approved for interviews and even harder is terminating a candidate that started.

And what is the most difficult situation you can face in recruitment?


It's almost impossible to get into a difficult situation because I'm very calm and I know there's nothing irreparable.

One of the most important steps, and usually the first one, in looking for a new job is creating a CV. What are the most common mistakes that are made in this step?


A poorly structured CV and an inappropriate photo. In my day-to-day life I almost always have to assist candidates to make a good CV.

And what do you definitely not like to see on a resume?


Let's put it this way: it's better to have no photo than to use an inappropriate one.

Okay, we handle the resume and get invited for an interview. And here we almost always ask ourselves one question, "Well, what should I wear?" Do you have any advice on that?


I'm rather thinking at the moment about what not to wear during an interview, namely "disco" clothes. We often make this mistake in our attempt to look elegant, but these two things are quite different from each other.

What is the main mistake candidates make most often in an interview?


Being late for an interview without calling - this is a sure sign of not being serious from the start.

What should you never do during an interview?


It's not a good idea to start the interview by asking "How much are you going to pay me?". Instead, it's better to show interest in the role, the duties and the team first, and leave the conversation about pay for an appropriate time.

What's the main thing employers have been holding onto for the last 6 months?


The main thing employers have been holding onto over the last 6 months is that candidates have previous experience in the role. This requirement often comes up in my conversations with them.

Yet is it possible that a candidate with no experience could be chosen over a candidate who has experience?


Rather not.

And what makes you believe in a candidate and give them a chance despite their lack of experience?


Motivation and the desire to develop. There are people who are aware that to succeed you will probably have to start from a lower position and prove yourself and improve over time.

If a candidate only has a choice of one thing to improve at, what would you advise them to choose?


I would advise him to focus on foreign language and reading books regularly.

Turning last to our candidates, I would ask what advice would you give them?


Whatever you do, do it willingly and find a job you love so you don't have to work.

Geri, thank you for those answers and advice. I truly believe they would be helpful to many people. I hope you don't mind if I ask you a few questions aimed at the other side, namely our partners?


Of course!

What is the best platform to search for candidates right now and why do you think so?


My candidates are mostly from Facebook as people find it very easy to find us there.

Are candidate expectations getting higher?


Definitely yes, especially for candidates with less experience.

Which is more important to candidates - the salary or the working conditions?


For candidates at the beginning salary is more important, and after starting they start thinking about working conditions.

And last... Why do companies miss out on good candidates?


Very often it happens that companies are slower to make their decisions and the market is so dynamic that candidates disappear in SECONDS.

And to finish.. something from you.


Do more things that make you truly happy!

Read More
 HR answers the most frequently asked questions  HR answers the most frequently asked questions
 HR answers the most frequently asked questions

Nikol Lamberova

5 months ago

5 min read

Human resources

HR answers the most frequently asked questions

There are questions that seem so small and familiar that we think we know the answers for sure. The truth is that these questions are often the key to our professional success. And to find out the answers, we're going to ask not just anyone, but our recruiters.

Today we will introduce you Toni, who is a recruitment assistant in the company. We are really glad that we have the opportunity to ask her some very ordinary but everyday questions, because what better answer could we get than that of a psychologist with so many interviews. But of course we can't start without a favourite question..

1.Who is Tony?


My name is Antonia Yachkova and I am 26 years old, I am originally from Kardzhali, but I have been living in Plovdiv for 7 years now. I am currently a Recruitment Assistant at Trenkwalder Bulgaria. In my free time I like long walks and traveling to new and interesting places.

2.How does a day go for you?


My day usually starts with a few minutes to wake up with a cup of coffee in hand. Then I make a plan for the day with the important tasks I need to get done.I start contacting active candidates and reviewing job postings. Our work is quite dynamic. My day passes quickly and imperceptibly.

3.We know that one of the main things in this dynamic day is the review of applications. What do you notice first on a CV?

Well organized and updated information immediately gives the impression of an organized candidate, so it's easy to see their skills and experience. A CV should be structured and clearly show skills, experience and achievements in a particular field. We very often help candidates prepare their CVs. We prepare profiles together which we then send to the given company.

4.Great, and what would you never allow to be on a candidate's resume that you send to our partners?

Poorly structured information or an inappropriate photo.

5.And how do you reach all these candidates? What's the best platform to search for candidates right now and why do you think so?

Choosing the best platform here depends on the requirements and needs of the company. According to the position we can judge which platform is suitable. At this stage, LinkedIn is considered the leading platform for recruitment. As an active and effective channel for me is Facebook.

6.Okay, you have found the right candidate in one of these channels, you have prepared a perfect resume, but something fails him in the interview. What is it usually?

Candidates quite often don't prepare for the interview itself. For example. What is the position? It always makes a good impression when a candidate is prepared and has taken the time to learn about the company.

The topic of pay and benefits is extremely important to any candidate. But in a first job interview, it's a good idea to wait for the employer to raise this issue themselves. Also a common mistake is discussing a previous employer. Even if you did not part with a good one, it is not to your advantage to comment on it.

7.And what do employers really hold, what do they expect, to say yes this is our person?

Willingness to work, adaptability, motivation and an interest in progressing in the position are always qualities that stand out.

8.Sometimes the interview goes well, but companies miss the candidate? What are the main reasons for this?

The search for the "ideal candidate". In my opinion, a number of employers waste a lot of time searching for that candidate and in most cases something is missing for them to hire that candidate. Also a common reason is slow feedback to candidates, the job market is quite dynamic and candidates can find another job quite quickly.

9.Are salary or working conditions more important for candidates?

The choice depends entirely on the priorities and needs of each candidate. I guess for many candidates the best option is a balance between an adequate salary and good working conditions. Employers very often expect candidates to value their work and to make a pay offer themselves. The candidate should also be prepared for this question. By being able to review the job postings in a given field, in the relevant area and so will be aware of how salaries vary in a given position.

10.And to diversify the topic of interviews and resumes a bit, a little side question, what do you think is the most in demand field right now.

In Bulgaria, for example, the IT sector continues to be one of the leading sectors in terms of employment growth and salaries. The development of technology and the need for improvement creates demand.

Digital marketing is an area that many people are developing right now. Companies are increasingly relying on online channels to reach more customers, making digital marketing extremely important and necessary. In this regard, once companies increase their volume with online activities they need to protect their data. Cybersecurity is one of the growing areas in the market. In my opinion, with this dynamic, it will continue to be the most sought after and important area in the future.

11.And to finish.. something from you 🙂

The job search process can be challenging and time consuming. Persistence and a positive attitude, will help you find your place.

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